FAQ

Question 1

Is it safe to book and pay for airline tickets online?

Accepted Answer

Protecting your personal data is one of our top priorities. Flugo applies strict and up-to-date security measures to prevent unauthorized access, misuse, or alteration of personal information. The Flugo platform uses advanced security standards for VISA and MasterCard payments. Through the Verified by VISA and MasterCard SecureCode systems, transactions can be confirmed with an additional password, ensuring that no payment is processed without your consent.

Question 2

What payment methods are available on Flugo.ro?

Accepted Answer

By card and bank transfer. To complete online payments by card on Flugo.ro, 3D Secure verification is required. The validation code is sent by the card-issuing bank via SMS. If you do not receive the confirmation code, we recommend contacting your bank directly for assistance or to request a new code.

Question 3

How can I cancel a ticket and request a refund through Flugo.ro?

Accepted Answer

If the cancellation is initiated by the passenger, it will be handled strictly in accordance with the rules and conditions of the operating airline. For detailed information and personalized assistance, the Flugo support team is available by phone, email, as well as through Viber and WhatsApp messaging applications.

Question 4

Can an airline ticket be transferred to another person through Flugo.ro?

Accepted Answer

In most cases, airlines do not allow name changes on issued tickets. However, certain exceptions may apply, depending on the airline’s policy.

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