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Frequently Asked Questions
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Online check-in can be done 24 hours (in some cases 48 hours) to 3-4 hours before the flight. Rest assured that you will receive it in time and it will be available for download no later than 3 hours before the flight. If you don't want to wait, you can complete the online check-in process yourself by clicking here.
You can choose a seat on the plane either at the time of booking or during check-in. The process involves an additional cost, depending on the seat's location in the plane (window seat, aisle seat, extra legroom, priority seat at the front of the cabin, etc.). Contact an agent if you need assistance with selecting a seat.
To find the best price for plane tickets, use the Flugo.ro calendar. It allows you to select a travel window and choose the length of stay (e.g., 3 nights). After searching, the calendar will show you the most advantageous dates for a round-trip journey during that period.
You can book a plane ticket easily and quickly online at Flugo.ro. If you encounter difficulties or need expert advice, contact an agent to assist you with the booking.
The fastest method of paying for plane tickets is online by credit card. If you don’t have a credit card, you can make the payment via bank transfer.
Airline rules are often restrictive. Therefore, refunds are allowed either with a penalty or only for airport taxes. Some airlines even restrict the refund of airport taxes, meaning the passenger cannot recover any part of the ticket cost. Contact an agent to verify if your ticket is refundable and how much can be refunded.
If you can't find your ticket in your INBOX, please check your SPAM folder. If you don’t find it there either, contact us at +40 31 100 4444 by phone or request a resend via email at [email protected], specifying your email address.
Airline rules are often restrictive. Therefore, refunds are allowed either with a penalty or only for airport taxes. Some airlines even restrict the refund of airport taxes, meaning the passenger cannot recover any part of the ticket cost. Contact an agent to verify if your ticket is refundable and how much can be refunded.
No. Flexible tickets offer this option, usually for a fee or free of charge, depending on the fare. Promotional tickets may have change restrictions or may require a penalty fee.